Digital
Sketch Promotions opened for business in Mesa, AZ with the mission
of providing total customer satisfaction. Our philosophy is simple:
Offer a wide selection of leading products at competitive prices and
provide high quality customer service via phone or email 7 days a
week. Our customers place orders with confidence, knowing they will
be completed on time and accurately according to the high standards
Digital Sketch Promotions has quickly become known for.
In
addition to attentive support, Digital Sketch Promotions provides
fast, custom quotes on the products you're most interested in. Simply
tell us which products you want quoted and we'll deliver a customized
sales presentation - in 24 hours or less - complete with photos, descriptions
and pricing designed to fit your budget.
Go
ahead and try us out. We're anxious to earn your business, and we'll
prove it.
An
Overview of the Ordering Process
Shortly after placing your order, you will receive an email notification
that we have received your order and instructions on how to send us
your artwork. Then, one of our customer care experts will be assigned
to oversee your order. He or she will check product availability,
review your order for any potential problems with artwork, imprint
issues and delivery times, and make sure to offer you any recommendations
should our expertise be helpful.
Once
your order is reviewed, you will be faxed an order acknowledgement
with your proof showing the artwork to be printed and placement on
your selected item. Please return this order acknowledgement within
24 hours so as not to effect your expected date of shipment. Late
approvals from customers may require expedited shipping methods or
in some cases rush production charges. If you require any modification
please note on the order acknowledgment.
Returns:
after the order acknowledgment approving the artwork to be imprinted
is returned it will be sent to production for decoration (imprinting,
screen printing, embroidery, etc). After the product has been imprinted
on (according to the faxed proof) there are no product returns accepted.
Pre-Production
Proofs: we can produce an actual proof of your item with your imprint
prior to running your entire order. We recommend this on all orders
where time permits. Pre-production proofs typically incur an additional
charge for screens and setups plus the cost of the item and can add
5-10 days to the order process.
Artwork
Camera Ready artwork means, black and white laser printed artwork
of 1200 dpi or higher. We require the camera ready artwork to be in
EPS (encapsulated post script) or AI (Adobe Illustrator) for PC. Please
convert all text to outlines when possible.
The
following artwork is not considered Camera Ready: photographs, slides,
transparencies, negative stats or films that need to be reversed to
positive, halftone art that needs to be resized, low resolution laser
printed artwork of less than 1200 dpi (we recommend sending black
and white 1200 dpi laser prints at 200% larger than actual size),
photocopies, faxed art, letterhead, business cards, Web images or
any other art that needs to be touched-up, color separated, or multi-color
art to be made one-color or otherwise improved. Stats, PMTs or computer
scans of the above are not considered camera ready
